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Smart Storytime - Privacy Policy

1. Introduction

At Smart Storytime, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, and protect your personal data when you use our platform. It complies with privacy regulations in multiple regions, including Europe (GDPR), North America, and Australia.

2. Information We Collect

We may collect the following types of personal information:

  • Account Information: Name, email address, and password.
  • Billing Information: Payment information, billing address, and financial data.
  • Personalization Data: Child`s name, age, gender, and emotional challenges or situations you input.
  • Usage Data: IP address, browser type, device information, and pages visited.
  • Cookies: Information about your browsing activity through cookies.

3. How We Use Your Information

We use the personal information we collect to:

  • Create personalized children`s books based on the data you input.
  • Process payments via third-party payment gateways.
  • Send you updates, service-related notifications, and respond to your inquiries.
  • Analyze user behavior to improve the platform.
  • Ensure compliance with legal requirements and enforce our Terms of Service.

4. Third-Party Services

We use various third-party service providers, who may have limited access to your personal data, to provide services efficiently. These providers include:

  • Payment Gateways (e.g., Stripe, PayPal)
  • Book Creation and Printing Services
  • AI Service Providers
  • Cloud Storage Providers
  • Email Marketing Platforms (e.g., Mailchimp, SendGrid)
  • Analytics Providers (e.g., Google Analytics)
  • Customer Support Tools (e.g., Zendesk, Freshdesk)
  • Social Media Plugins (e.g., Facebook, Instagram)
  • Advertising Partners (e.g., Google Ads, Facebook Ads)

5. Legal Basis for Processing Personal Data

We process personal data under these legal grounds:

  • Consent: When you provide it for specific uses (e.g., creating books).
  • Performance of Contract: To fulfill our contract with you.
  • Legal Obligations: To comply with laws and regulations.

6. Your Data Protection Rights

You have certain rights under applicable data protection laws, including:

  • Right to Access: Request copies of your data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request data deletion under certain conditions.
  • Right to Object: Object to certain data processing.
  • Right to Data Portability: Request transfer of your data to another organization.
  • Right to Withdraw Consent: Withdraw consent at any time.

To exercise these rights, contact us at support@smartstorytime.com.

7. Data Retention

We retain personal information as long as necessary to provide services or comply with legal obligations. Afterward, it will be securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. These measures include encryption, access controls, and regular security assessments.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside your own, including the United States, Europe, and Australia. We ensure these transfers comply with relevant laws and include adequate safeguards.

10. Children`s Privacy

Smart Storytime is designed for use by parents and guardians. We do not knowingly collect personal data from children under the age of 13 without parental consent. If we become aware of such data, we will delete it.

11. Cookies and Tracking Technologies

We use cookies to track user activity, store preferences, and provide personalized content. You can manage cookie preferences in your browser settings.

12. Updates to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through a notice on our website or via email. Continued use of Smart Storytime after changes indicates acceptance of the updated policy.

13. Contact Information

For any questions or concerns about this Privacy Policy or how we handle your data, contact us at:
Email: support@smartstorytime.com